1. Data controller
Trade name: Servis365 Tesis Yönetimi Anonim Şirketi
Address: NurolPark Ofis, Bahar Cad. No:41, J Blok Kat:16, Güneşli/İstanbul
Telephone: +90 850 288 8 365
Email: [email protected]
Website: https://servis365.com.tr
2. Application methods
Requests under the KVKK may be submitted to Servis365 by one of the following methods:
- Delivering a written application bearing a handwritten signature to the company address in person or by post,
- Using registered electronic mail (KEP), a secure electronic signature or mobile signature, where available,
- Sending an email to [email protected] from the data subject’s email address previously notified to Servis365 and recorded in its system,
- Using a secure web form created for applications, where available.
3. Information required in an application
- Full name; signature for a written application,
- Turkish identity number for Turkish citizens; nationality and passport number or identity number, if available, for foreign nationals,
- Address for notification and email/telephone information, if available,
- Subject of the request and supporting information or documents,
- Relevant WhatsApp number, user account and approximate date of the message or conversation.
4. Rights that may be exercised
Under Article 11 of the KVKK, data subjects have the following rights:
- To learn whether their personal data is processed,
- To request information if it has been processed,
- To learn the purpose of processing and whether data is used accordingly,
- To know the third parties to whom data is transferred domestically or abroad,
- To request correction of incomplete or inaccurate data,
- To request deletion or destruction where the legal conditions are met,
- To request notification of correction and deletion to third parties to whom data has been transferred,
- To object to an adverse result arising from analysis exclusively by automated systems,
- To seek compensation for damage caused by unlawful processing.
5. Data that may be deleted
- Telephone number and contact details,
- WhatsApp message contents, replies and related delivery records,
- Servis365 Santral communication history,
- Call recordings and conversation text/transcripts,
- User account, role/authorisation information and account-related application data,
- User login, session and security records for which no processing condition remains,
- Technical transaction and security records for which no processing condition remains.
6. Processing time and outcome
Applications are concluded free of charge as soon as possible, and within 30 days at the latest, depending on the nature of the request. If the process entails additional costs, a fee permitted by legislation may be charged. If the request is rejected, the reasons and available avenues of recourse are explained.
7. Implementation of deletion
If all processing conditions have ceased, data is deleted, destroyed or anonymised and, to the extent applicable, third parties to whom it was transferred are notified. When an account deletion request is accepted, the user account is closed; profile, session, quotation and CRM records with no remaining processing condition enter the disposal process in the relevant systems. Deletion is applied to active systems, the data processors used and the backup lifecycle; actions taken are recorded.
8. Data that cannot be deleted immediately
Data subject to a statutory retention obligation or required to establish, exercise or protect an ongoing right is retained only for those purposes with restricted access. When the reason for retention ends, it is deleted, destroyed or anonymised. Removing data from active use alone does not constitute deletion.
9. Data held by Meta and WhatsApp
Servis365 may delete data held in its own systems and by the data processors it uses, subject to applicable conditions. Data processed by Meta or WhatsApp in their own systems as independent data controllers is subject to the relevant platforms’ terms. Removing application access through Meta/Facebook settings may not automatically delete lawful records in Servis365 systems.
10. Circumstances in which a request may be rejected
- If the applicant’s identity or relationship to the data cannot be verified,
- If the request affects the rights or data of other persons,
- If retention of the data is required by law,
- If the request cannot be fulfilled under applicable legislation.
11. Contact
For data deletion and KVKK requests, use [email protected] or the application methods above. Telephone: +90 850 288 8 365. Address: NurolPark Ofis, Bahar Cad. No:41, J Blok Kat:16, Güneşli/İstanbul.