Effective and last updated: 13 August 2026
1. Parties and scope
These Terms of Use govern the use of the website, Servis365 Santral application, WhatsApp Business communication services and related digital services offered by Servis365. Personal data processing activities are explained by activity in the Privacy Policy; these terms do not constitute consent to personal data processing.
2. Purpose of the service
- Receiving technical service and facility management requests,
- Managing appointments, transactions, approvals and service notifications,
- Communicating with customers and business partners,
- Resolving requests, complaints and feedback,
- Enabling authorised users to track communication history.
3. Authorised use
The Servis365 Santral application may be used only by persons authorised by Servis365. Users must protect their account information, refrain from using another person’s account or obtaining unauthorised access, check the accuracy of the persons and numbers involved in transactions, and process personal data only for purposes for which they are authorised.
3.1 User account security
The user must keep account information accurate and up to date, keep passwords and authentication information confidential, and promptly report suspicious or unauthorised access to Servis365. In the event of a security risk, Servis365 may terminate the session, request a password reset or temporarily restrict the account.
3.2 Requests for quotations
A request for a quotation submitted through the website does not constitute a binding offer or contract for Servis365. The scope of service, price, duration and other terms are finalised in a separate quotation or contract provided by Servis365. The user is responsible for providing accurate and necessary information in the request.
4. WhatsApp messaging rules
- Contact is initiated only with persons who have shared their telephone number and given valid opt-in consent to receive the relevant messages.
- Opt-out, blocking and requests to stop communication are acted on without delay.
- Unwanted, misleading, threatening, discriminatory, unlawful or unexpected messages may not be sent.
- Business-initiated messages are sent within the permitted scope using approved message templates.
- Free-form messages are not sent outside the applicable 24-hour service window following the user’s last message.
- Marketing, service, verification and other message categories are used for their proper purposes.
5. Sensitive information
Users are not asked for complete payment card numbers, financial account information, identity card numbers or special-category personal data unnecessary for the service. Information in one customer’s conversation is not shared with another customer.
6. Message delivery
Message delivery depends on the recipient’s device, internet connection, number status, operator and third-party systems. A message appearing as sent or delivered does not mean that the recipient has read it.
7. Intellectual property
Rights in the website, Santral application, software, designs, logos, trademarks, text and images belong to Servis365. They may not be copied, modified or used commercially without written permission.
8. User-provided content
The user must be authorised to share messages, documents and images they transmit. This obligation does not eliminate Servis365’s legal obligations as data controller or transfer them to the user.
9. Service availability
Servis365 makes reasonable efforts to provide a secure and uninterrupted service; temporary interruptions may occur due to maintenance, infrastructure failure, cyberattack, operator or Meta/WhatsApp outages, or events outside its control.
10. Limitation of liability
Subject to mandatory legal provisions, Servis365 is not liable for unauthorised actions by the user, incorrect numbers, unprotected access credentials or third-party service interruptions to the extent that it is not at fault and has no legal liability. This provision does not remove statutory liabilities of Servis365 that cannot be limited.
11. Privacy links
Personal data processing activities are explained at https://servis365.com.tr/en/privacy-policy/; data deletion and applications under the KVKK are explained at https://servis365.com.tr/en/user-data-deletion/.
12. Termination of access
Access may be suspended temporarily or permanently in the event of a breach of the terms, security risk, unauthorised use, termination of the service relationship or request by a competent authority.
13. Changes, governing law and contact
These terms are governed by the laws of the Republic of Türkiye; rights arising under consumer legislation are reserved. The current version is published with its effective and last-updated date. Contact: [email protected], +90 850 288 8 365.